Frequently Asked Questions

Ordering from our Website

  • Once you've selected the parts you need and placed them in your shopping cart, click checkout to go to our account log in screen. If you are a new customer, follow the instructions to create a new account. If you are a returning customer, just log in with your email address and password.
  • You may order from our website 24 hours a day, 7 days a week. You may phone in your order to 1-855-222-9216 Monday-Friday 8:00AM-5:00PM Central time.
  • We accept Visa and MasterCard. We also accept bank wire transfers. Orders are not shipped until payment has been confirmed/received by AgCon Equipment
  • Yes. Our website is encrypted using SSL (https://). Our credit card payment processor and our website are fully PCI compliant. It is impossible for anyone at AgCon Equipment to see your actual credit card numbers.
 

Ordering Process

  • You may order on the web at www.agconequipment.ca. You can also place your orders over the phone at 1-855-222-9216, or you may email us through the “Contact Us” page..
  • You would need to begin by creating a new account on our website. This information is found in the checkout tab under the account login link.
  • Select secure checkout and follow the instructions to complete your order.
  • If all parts are in stock, and the order is placed before 12:30 PM Central time, your order will ship the same day. Stock orders placed after 2:00 PM Central time, AgCon will attempt to ship your order the same day. 75% of orders ship the same or next business day, for the remaining balance, you may have to wait a few days for that part to complete the order.
  • Each manufacturer has a certain amount of lead time required to fulfill an order. Most ordered parts arrive to AgCon Equipment within 5 business days of the order and will then ship to you upon our receipt of the part.
  • You will receive a tracking number for all packages ordered and shipped from AgCon Equipment. You can login to your AgCon Equipment account to track your order
  • When a part ships from AgCon Equipment, you'll receive an email with the tracking number as soon as we print the shipping label. The tracking number is not valid until a few hours after the carrier has picked up and scanned the package.

Return Policy (Instructions)

  • Yes, policy guidelines: Click here for Return Instructions
    • Qualifying parts may be returned within 15 days. Re-stocking fees may apply.
    • Parts that have been installed, open kits, electrical parts, hydraulic parts, and manuals are not returnable.
    • Parts must be returned in their original packaging and be in resalable condition.
    • Nonstock or special ordered parts are final sale.
    • Shipping and handling charges are not refundable
    To request an RMA: See instructions here!
    • Please call 1-855-222-9216 and request a return authorization number from a representative.
    • Return authorizations are valid for 14 days.
    • Representatives are available Monday to Friday between 8:00 AM-5:00 PM Central
  • No. We have no way to determine if an electrical part was used for troubleshooting and damaged during that process, therefore we don’t allow returns for electrical items. Please be certain of your need for an electrical item before placing an order.
  • No. We have no way to determine if a hydraulic part was used for troubleshooting or exposed to a contaminated system during that process, therefore we don’t allow returns for hydraulic items (You wouldn’t want to receive one of those would you?). Please be certain of your need for a hydraulic component before placing an order.
  • Sorry, but no. We've had too many instances of manuals being photocopied and returned for credit.
  • You may contact us within 5 days of receiving your order, if you have a concern with its contents. Disputes older than 5 days will only be considered at our discretion.
  • No. Because we occasionally use drop ships, direct ships, and other methods to send parts. AgCon Equipment may not be the return address. Please accept all packages and contact us for a resolution.

Privacy Policy

  • We will setup an account for you with your name, address and phone information for our own use. In no instance will your information be shared or sold to any third party
  • We use a "PCI Compliant" merchant company, so we do not store your card info. When you submit your payment info on our website it is sent directly to our merchant with no trace on our servers. We are given a unique charging ID that we can use to transact on your credit card but is no good to any party in the event of a data breach
  • We do use a cookie to keep the contents of your shopping cart. This cookie will expire and be removed from your computer within two weeks.

Terms of Service

  • Our goal is always to sell you the right parts the first time. In the event you are supplied the wrong item by our staff we will make it right at no cost to you. Orders placed without the assistance of our staff are subject to any shipping and restocking costs to correct the error.
  • Selling parts online is challenging. We have over 2 million-part numbers in our database, but we often do not know if our vendors still have a part available, or if they have substituted one part for another. Our website reflects our best guess as availability and pricing on items we don't have in stock, but it’s not always correct. Our staff can occasionally find discontinued items, or we may go to order a part and find the details have changed. That said, we reserve the right to update pricing and availability beyond what’s posted online.

Shipping Options & Charges

  • We use Canada Post, Purolator, FedEx.
  • Yes. When placing your order, please provide your account number to the account representative you speak to or provide your account number in the notes field when placing a web order.
  • All shipping costs are determined by the physical size & weight of the package. At times dimensional sizes will escalate a package into a higher rate category, than what the actual weight would call for. A large package surcharge will be applied to each UPS package whose length plus girth combined exceeds 130 inches but does exceed the maximum UPS size of 165 inches. 

    There may be additional charges (fuel/insurance/etc) that AgCon Equipment has no control over as these would have been charged by the courier.

  • UPS and FedEx have minimum charges regardless of the size and cost of the part. Often adding additional parts to a small order will not significantly increase the freight charge.
  • A customer service rep will contact you with an estimated freight cost. The parts you ordered may be heavy or oversized and our freight calculator was unable to determine a fair cost.
  • The most likely explanation is that our freight calculator was unable to determine dimensional size and or weight, and upon processing your shipment, the freight handling software calculated a freight cost much higher than we originally estimated. We offer millions of part numbers and don't have sizes or weights for many items.
  • Our goal is to recover the actual cost of shipping parts. If your freight rate seems out of line feel free to contact us for other shipping methods.

  • There are some items that have restrictions on how they can be shipped.

    Batteries – Only those that are dry. Wet batteries that are filled with acid cannot be shipped.

    Items over 100lbs – can only be shipped by ground courier

    Aerosal Paint/Lubricants – can only be shipped by ground courier

    Accumulators/high pressure cylinders – can only be shipped by ground courier

Credit Card Pre-Authorizations

  • A pre-authorization is a temporary hold of a specific amount of the available balance on a credit / debit card. The pre-authorization is NOT a charge and you are not responsible for paying for it. Pre-authorizations of your card do not mean that AgCon Equipment has received any money for your order.
  • The amount of the order plus freight.
  • All credit / debit cards are pre-authorized when a customer enters his credit card number during the checkout process. The authorization will take place before you even submit your order.
  • Unlike most businesses with regards to credit / debit cards, we sometimes must special order parts several days prior to shipping the parts and getting paid for them. When you, the customer, give us a credit / debit card, the preauthorization guarantees us that the credit / debit card you gave as future payment will indeed be able to accept our charge. If we did not get a pre-authorization on the card, then someone could in effect go out and max out his or her available balance, leaving AgCon Equipment without the ability to collect payment for ordered parts.
  • This depends on your individual credit / debit card. Upon shipment of your parts, the actual charge of the invoice will get posted to your credit / debit card. Once our actual charge is posted it can take anywhere from 24 hours to up to 3 weeks for the pre-authorization to be removed by your credit / debit card company.
  • This again depends on your credit / debit card company. We are unable to remove pre-authorizations directly through our business, we can only authorize them. We have found that most credit / debit card companies remove the preauthorization within 72 hours of our actual charge being posted.
  • We have been preauthorizing credit / debit cards for quite some time. This is not a new practice, nor do we hide the fact that we must do this. This is a standard practice in the business community. Since debit cards are more in use and are tied directly to a customer’s checking / savings account rather than a credit account, more customers have had questions regarding this practice. We thank you for your patience, understanding, and cooperation.
  • The most common Pre-Authorization is done at a gas pump, when swiping your card, a pre-authorization is done for $75-100 before you've pumped any fuel to make sure that funds are available. Once you are done, the pre-auth is replaced with the actual charge.

Package Insurance

AgCon Equipment Website Usage

Back Orders

  • Your entire order will be held for shipment until the back ordered part(s) arrive, unless you instruct us to ship your order incomplete. Shipping an order incomplete will incur additional freight charges for the additional shipments.
  • Yes. You may cancel a back ordered part. Please call 1-855-222-9216 to cancel the part. Please note that in certain instances the manufacturer may have already shipped the part to us before you call to cancel. In this instance we will not be able to stop the shipment and restock charges may apply if you still wish to cancel the part.
  • Each manufacturer is different. It could be a few days to as many as a few weeks. In rare instances, back orders can drag on for months until a vendor is found to fill the order.

List of Manufacturers Supported

  • Our main line of vendors includes the following companies:
    ASV, DOOSAN, MERLO, ERSKINE, AMI, BRANDT, MORRIS, TEREX SKID STEER
    Please call us at 1-855-222-9216 to determine if we can assist you with a manufacturer you do not see listed above.

General Equipment Information

General Equipment Information

  • Left Hand or Right Hand is determined by sitting in the seat looking in the direction of travel.
  • BSN stands for before serial number. Verify your serial number and determine if your serial number is BSN the number listed
  • ASN stands for after serial number. Verify your serial number and determine if your serial number is ASN the number listed.
  • Yes. We have individuals in service who can assist with technical questions. These service individuals have many responsibilities and may not always be available for a question at the time of your call. Voicemails may need to be left in these instances.
  • The vast majority of parts sold will be OEM parts of the highest quality. In certain instances, our only option will be aftermarket, however we will almost always lead with OEM.
  • No. We only offer new or re-manufactured parts. Many other companies offer used, so we allow them to fill that segment of the business. We are not comfortable offering a warranty or guarantee on a used part when we have no idea of the condition of that part.
  • The only tires we stock are skid loader tires. Due to the competitive nature of the tire business, we refer tire customers to their local tire dealer.
  • The only tracks we stock are compact loader tracks. OEM (ASV) and aftermarket for all makes (X-TRAC) Direct ship from the nearest distribution center.
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